The Director of Sales and Visitor Experience will oversee the operation of the Science Center’s Cedar Crest facility, including the Museum Experience (Public Programs, Museum Education, & Exhibits); Sales (Marketing, Group Sales, Reservations, Membership, Retail, Facility Rentals, and Educational Program sales); and Facilities (Safety, Maintenance, and Housekeeping) departments. These teams currently consist of approximately 10 full-time staff and a core of approximately 30 casual/hourly employees who report primarily to department managers. The Director will be responsible for leading the development and implementation of strategies to maximize educational impact, guest satisfaction, and earned revenue. The successful candidate will serve as a member of the Senior Leadership team and act as an intermediary between the teams that they supervise and senior leadership to apply a focus on institutional priorities and bring a customer-centric perspective to operational and strategic planning. The Director will be a leader who drives their team towards operational excellence, and who proactively identifies opportunities to enhance the experience and delivery of the Science Center’s mission to all visitors who engage with the Science Center.
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